Should I stay or should I go? Does Online Shopping Experience matter?
E-commerce has come to stay! Based on feedback from RetailZoom Customer Voice programs, but also according to international projects* across Germany, UK, […]
Customer experience: Listen, integrate and relate
READING TIME: 3 MINS Some things never change. Organizations through the ages survive and succeed because of their ability to listen to what customers […]
The role of Emotional Connection in 2020 Loyalty Programs
Latest surveys show that even though the number of subscriptions in loyalty programs is rising globally, there is a constantly declining active […]
I want to voice my opinion. Are you listening?
All of us, at some point, have had a great customer experience or a really bad one. A recent bad experience was […]
Put the right products on the shelf while keeping your customers happy
Assortment Optimization is very critical for today’s retail market and must therefore be treated as a priority. In the retail industry, having […]